Sales Tax & Tax-Exempt Orders

Applicable sales tax is calculated and charged at checkout based on the shipping destination and current tax laws in effect at the time of purchase.

location
LANshack collects sales tax in multiple states. You can view the states where sales tax is currently collected on our Sales Tax Map.
View Sales Tax Map

Eligibility & Documentation

Customers requesting tax-exempt purchasing status must submit valid tax exemption documentation for review and approval.

Eligible Customers

Tax exemption may be available for:
  •  
    Resellers
  •  
    Government Agencies
  •  
    Educational Institutions
  •  
    Non-profit Organizations
  •  
    Other qualifying tax-exempt entities
Eligibility varies by state and jurisdiction.

Required Documentation

Accepted documentation may include:
  •  
    Resale Certificates
  •  
    State-issued tax exemption certificates
  •  
    Government exemption documentation
  •  
    Non-profit exemption certificates
Additional documentation may be requested if needed.

How To Submit Documentation

OPTION 1

Upload Through Your Account

Create or log into your LANshack account. Upload documentation in the My Documents section.
Go to My Documents
OPTION 2

Email Your Documentation

Send documentation to our sales team:
[email protected]

Frequently Asked Questions

Why was I charged sales tax?

Sales tax is automatically calculated based on the shipping address and current tax laws.

I uploaded my exemption certificate. Why was tax still charged?

Tax exemption status does not apply until documentation has been reviewed and approved.

Can sales tax be refunded after approval?

Refunds or credits may be issued for approved exemptions submitted within the same calendar month as the order date.

How long does approval take?

Most submissions are reviewed within 1–2 business days, though processing times may vary.

Will my exemption certificate expire?

Some states require exemption certificates to be renewed periodically. Updated documentation may be required to maintain tax-exempt status.

Approval Process

  • • Tax-exempt status is not active until documentation has been reviewed and approved by the LANshack team.
  • • Orders placed before approval will include applicable sales tax at checkout.
  • • Please allow reasonable processing time for submitted documentation to be reviewed.

Refunds & Adjustments

  • • If valid tax exemption documentation is submitted and approved within the same calendar month as the order date, LANshack may issue a refund or credit for applicable sales tax, at its discretion.
  • • Sales tax cannot be refunded, credited, or adjusted after the close of the calendar month in which the order was placed.

Certificate Expiration

  • • Some states require exemption certificates to be renewed periodically.
  • • If updated exemption documentation is not on file at the time an order is placed, applicable sales tax will be charged until updated documentation is received and approved.